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FAQs - Frequently Asked Questions

Do you make staircases for domestic & trade customers?

We do welcome enquiries from both trade and domestic customers, however with our ever increasing trade client base and the extremely high demand on us from them, we are only able to take on a small number of residential projects.

How do I order a staircase?

Initially, you will need to send us your plans or drawings and we will prepare you a quotation based on your individual requirements. If you do not have drawings or plans, we will arrange a suitable time to see you at your property or site to take measurements and discuss your requirements. Once we have submitted our quote to you and you are happy to proceed, you can place your order by email, telephone or in person, we will then book you into our work schedule, arrange a final measure visit to your property and give you a delivery date.

What types of timber/materials do you work with?

We use the best redwood (pine), moisture resistant MDF and hardwood plywood for our standard staircases, but we also use a wide range of hardwoods.

Do you supply glass panels for balustrading?

As of 1st June 2022, we regret that we are no longer able to provide glass panel balustrading services.

Are you able to advise on design and building regulation issues?

Site visits are always carried out prior to manufacture of staircases to ensure that the required designs will work within the space available and also that all aspects of the staircase design and situation will fully meet current building regulations.

How long will it take for my staircase to be made & delivered?

We are experiencing very high demand at present and are advising a turn around time of approximately 12 weeks from order date.

How will my staircase be delivered?

Straight staircases are delivered fully assembled unless otherwise instructed, staircases with winder sections may be supplied in 2 or 3 assembled sections.

Do you apply finishes to your staircases?

We do not apply any finishes to the staircases, however your staircase will arrive ready to accept any finish you wish from varnishes & stains to paint.

Do you provide fitting/installation services?

We do not provide fitting services ourselves, but we may be able to recommend a suitable tradesperson if required.

What areas do you cover?

We are currently able to service the Dawlish, Kenton, Starcross, Exminster, Exeter, Exmouth, Teignmouth, Newton Abbot, Torquay, Paignton areas.  We regret that we are unable to cover the Dartmouth, Sidmouth & Plymouth areas at this time, due to extremely high demand in our local areas.

Do I need to pay a deposit?

A deposit of 50% + vat will be required to confirm an order.  

What methods of payment do you accept?

We accept payment by bank transfer or by any of the major credit/debit cards. We regret that we are unable to accept American Express Cards.

Do you provide credit accounts?

T B Staircases Ltd. does not offer credit facilities under any circumstances.